Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own a book of customer accounts to drive retention and expansion
• Lead regular check-ins and business reviews to ensure customer value and outcomes
• Analyze customer data to identify risks or opportunities and support customer interactions

Required Qualifications

• Bachelor's degree from an accredited four-year college or university
• 2-5 years in customer success, account management, or a customer-facing role in B2B SaaS
• Highly organized with the ability to manage multiple customer accounts
• Curiosity and willingness to learn technical concepts
• Excited to work in a proactive and adaptable startup environment