Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support dispensary customers by enhancing their experience and ensuring account health.

Key Responsibilities

• Support Account Managers in aligning on account strategy, renewals, and growth opportunities
• Manage and resolve tickets related to customer sentiment, churn risk, and account health
• Proactively monitor accounts to identify risks and implement strategies for retention and success

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, Project Management, or a related client-facing role (SaaS or technology industry preferred)
• Experience managing a high-volume, 1-to-many customer model
• Strong technical aptitude and ability to source solutions independently
• Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation)
• Proactive, ownership-driven approach with a focus on continuous improvement