Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Lead, mentor, and develop a team of Customer Success Managers
• Ensure strong customer adoption, engagement, satisfaction, and retention
• Operationalize Customer Success strategies and manage team-level KPIs

Required Qualifications

• 4-6+ years of experience in B2B Customer Success or related post-sale roles
• 1-3+ years of people management experience
• Proven ability to drive customer retention and expansion
• Data-driven mindset with experience using customer health metrics and CRM tools
• Strong business acumen and ability to discuss ROI and value with stakeholders