Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and product adoption.

Key Responsibilities

• Manage day-to-day customer relationships and serve as the primary post-implementation contact
• Drive product adoption, usage, and overall customer satisfaction
• Conduct regular check-ins and health assessments while identifying risks and developing action plans for retention

Required Qualifications

• 3-6+ years in Customer Success, Implementation, or Account Management within SaaS
• Strong relationship management and consultative skills
• Experience working with operational or technical stakeholders
• Ability to manage multiple accounts and priorities simultaneously
• Comfort analyzing data to drive customer outcomes