Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance business development and customer retention.

Key Responsibilities:

• Cultivate an understanding of the company's products and technology
• Maintain regular communication with customers to support their technology initiatives and growth opportunities
• Implement strategic initiatives for product cross-selling and manage proprietary software tools to achieve metrics

Required Qualifications:

• 4-year college degree or equivalent experience
• 3-5+ years of experience in enterprise customer account management and related services
• Experience in selling Cloud Communications, SD-WAN, Security, and Managed Services
• Ability to interact effectively with customer leadership teams and conduct presentations
• Strong computer skills, including proficiency in Excel and MS Office