Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maintain strong relationships with customers and ensure their success with Acquia's services
• Create and implement product adoption and risk mitigation plans for customers
• Update and maintain the CRM database with relevant account details

Required Qualifications

• 2-3 years of professional experience in customer success management or related roles
• Experience with digital asset management (DAM) solutions, preferably Acquia DAM (Widen)
• Proven ability to build strategic relationships and drive customer retention
• Familiarity with creative or enterprise technology tools such as Asana, Salesforce, or Gainsight
• Demonstrated leadership and teamwork skills in a fast-paced environment