Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage relationships with SMB restaurant partners and ensure they derive value from the platform.

Key Responsibilities

• Lead onboarding and activation for new customers transitioning from Sales
• Conduct product trainings and build strong, trust-based relationships with partners
• Monitor customer health metrics and identify upsell opportunities to drive account expansion

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role
• Strong understanding of the customer lifecycle from onboarding to renewal
• Proven ability to build consultative relationships with SMB customers
• Experience with customer health scoring and churn mitigation strategies
• Proficiency with tools like Salesforce and CRM-driven systems