Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customers achieve maximum value from their products.

Key Responsibilities

• Onboard and train new customers to facilitate quick adoption of the platform
• Manage a portfolio of 150+ accounts to drive product engagement and prevent churn
• Proactively engage with customers to maintain high Gross and Net Revenue Retention

Required Qualifications

• 2-3 years of experience as a Customer Success Manager in a B2B software environment
• Proven track record in managing a dedicated portfolio of accounts
• Experience using customer success tools and software
• Strong technical skills and ability to learn new technology quickly
• Data-driven approach with a proactive mindset towards customer engagement