Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Drive growth and adoption of technology and AI solutions for customers
• Build strategic relationships to enhance retention and revenue
• Lead innovation in customer success practices as part of the leadership team

Required Qualifications

• BA/BS degree or equivalent military/work experience; MBA preferred
• 5+ years in customer or account management, with 2+ years managing Customer Success teams in SaaS or telecommunications
• Experience in hiring, mentoring, and developing Customer Success Managers
• Proven track record in driving adoption and implementing customer success best practices
• Ability to collaborate effectively with senior executives and across organizational boundaries