Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage post-sale customer relationships and ensure value from their products.

Key Responsibilities

• Drive Customer Success activities and outcomes for research organizations
• Manage renewals to minimize churn and identify up-sell opportunities
• Collaborate with internal teams to advocate for the customer and enhance product adoption

Required Qualifications

• 4+ years of experience working with enterprise customers
• Experience in SaaS is essential
• Bachelor's degree in computer science, business, communication, or related fields
• Familiarity with research administration office operations
• Knowledge of Sales and Customer Success tools, preferably Sales Force & Churn Zero