Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (SSO).

Key Responsibilities

• Manage a portfolio of K-12 education accounts with full revenue accountability
• Identify and pursue cross-sell and upsell opportunities to drive revenue growth
• Monitor product usage trends and conduct business reviews to ensure customer satisfaction and retention

Required Qualifications

• 1-3 years of experience in Customer Success, Account Management, or Account Executive roles (SaaS preferred)
• Experience carrying revenue, growth, or expansion targets
• Proven ability to drive cross-sell and upsell within existing accounts
• Experience working within a CRM (HubSpot preferred)
• Strong research and territory/account planning skills