Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities:

• Develop scalable processes and playbooks to deliver consistent customer value
• Manage territory planning for Customer Success Managers and establish operational rhythms
• Build partnerships with Sales, Product, and Support to align Customer Success across the business

Qualifications and Experience:

• 5+ years of experience in Customer Success or Account Management within Enterprise SaaS
• Experience leading a Customer Success or Account Management team
• Strong coaching and people management skills in structured environments
• Data-driven with a focus on process improvement
• Bachelor's degree required; MBA or advanced degree is a plus