Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of enterprise security customers remotely.

Key Responsibilities

• Manage 25-40 enterprise customers, focusing on retention, expansion, and long-term value creation
• Execute structured account plans aligned with security priorities and measurable risk reduction outcomes
• Lead business reviews with senior stakeholders to influence renewal and long-term adoption decisions

Required Qualifications

• Previous experience in Customer Success, Technical Account Management, or Enterprise SaaS roles with revenue accountability
• Demonstrated ownership of renewal and expansion targets
• Experience partnering with cybersecurity, IT, or security operations teams preferred
• Experience managing complex, multi-stakeholder enterprise accounts
• Strong commercial acumen with fluency in SaaS metrics including GDR and NRR