Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Renewals).

Key Responsibilities

• Renewing the current client base and ensuring a minimum of 90% monthly renewals
• Introducing and upselling customers to additional offerings
• Collaborating with Sales Reps and Managers to provide exceptional customer service

Required Qualifications

• 1-2 years of experience in Customer Success or Sales/Account Management, preferably in SaaS or technical solutions
• Experience with Salesforce CRM is preferred
• Proven success in the renewals process
• Ability to collaborate with cross-functional teams
• Self-driven and detail-oriented with strong time management skills