Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer success initiatives and advocate for a customer-first approach.

Key Responsibilities

• Lead efforts to retain and grow revenue within existing lines of business, driving contract renewals and identifying expansion opportunities
• Drive high client satisfaction and improve NPS by managing relationships, addressing customer needs, and overseeing client onboarding and implementation
• Utilize data to monitor KPIs, provide actionable insights, and ensure healthy profit margins while collaborating across the organization

Required Qualifications and Experience

• Bachelor's degree in Business or a closely related field; equivalent experience may be substituted
• Minimum of 6 years of experience in Client Solutions, Account Operations, Customer Success, or a related area
• Business development knowledge with experience in growing a business
• Strong analytical and goal-oriented mindset with expert-level people and project management skills
• Advanced business experience in creating and implementing strategies, guidelines, and objectives