Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the single point of accountability for a portfolio of managed service customers, focusing on relationship and retention
• Manage the execution of onboarding and technical projects, ensuring internal teams remain on task and deadlines are met
• Conduct structured quarterly business reviews, track KPIs, and communicate outcomes and risks effectively

Required Qualifications

• A minimum of 5 years of experience as a Customer Success Manager in a tech-focused environment (MSP preferred)
• Deep knowledge and understanding of IT systems and platforms
• Experience providing end-user technical support
• Certifications such as A+, Security+, AZ-900, CISM, or CCNA