Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Customer Success organization.

Key Responsibilities:

• Own the end-to-end customer lifecycle focusing on renewal, retention, and growth
• Lead renewal strategy and execution, ensuring timely planning and negotiation
• Develop and execute value-based adoption plans aligned to customer KPIs and success metrics

Required Qualifications:

• 5+ years of experience in Customer Success within a SaaS environment
• Fluency in Spanish
• Strong understanding of aligning customer business processes to software capabilities
• Commercial & Financial Acumen for revenue conversations and negotiations
• Experience in relationship leadership across users and executive stakeholders