Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote).

Key Responsibilities

• Drive Net Revenue Retention (NRR) by identifying expansion opportunities and managing renewals
• Architect value by defining and presenting ROI to executives
• Operationalize success by identifying friction points in the customer journey and collaborating with other teams to resolve them

Required Qualifications

• 3-5 years of experience in a fast-paced, high-growth SaaS environment
• Strong business acumen with the ability to discuss ROI and growth opportunities
• Ability to lead meetings and translate technical value into business outcomes
• Experience in change management to drive platform adoption
• Comfortable with data and proficient in Salesforce/HubSpot