Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager I for the APAC region.

Key Responsibilities

• Manage a high volume of small spend accounts in either SMB/MM or ENT segments
• Identify risks that may lead to customer churn and provide solutions to clients' pain points
• Collect product and operational feedback from customers and drive adoption of platform features

Required Qualifications

• Minimum of 2+ years of relevant client-facing work experience
• Experience in fast-growth startups, management consulting, investment banking, or private equity
• Strong analytical skills with the ability to synthesize data into actionable insights
• Proven track record of achievement in previous roles
• Self-starter with a growth mentality, thriving in fast-paced environments