Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to maximize digital implementation and customer retention.

Key Responsibilities

• Reconfirm and retain current customers while expanding digital usage
• Assist faculty in implementing and integrating digital solutions
• Collaborate with Account Managers on retention strategies and customer follow-ups

Required Qualifications

• Undergraduate degree
• 2-4 years of relevant work experience in a similar function
• Previous customer service and tech product support experience
• User experience knowledge with a CRM platform, preferably Salesforce
• Ability to learn and apply technical expertise with new and existing platforms