Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager- Workforce.

Key Responsibilities

• Build and maintain relationships with key stakeholders and act as the primary contact for strategic customers
• Develop tailored success plans and collaborate with customers to identify growth opportunities
• Analyze customer usage data, manage renewals, and pursue upselling opportunities

Required Qualifications

• 3+ years of SaaS Customer Success Manager experience, particularly in a revenue-driven environment
• Direct experience in the commercial transportation industry is preferred
• Proven ability to manage accounts and relationships effectively
• Experience with Customer Relationship Management (CRM) tools, preferably Salesforce.com
• Exceptional collaboration and team-building skills