Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive product adoption and ensure customer satisfaction.

Key Responsibilities

• Manage a portfolio of Corporate Enhanced Tier accounts and build trusted relationships with customers
• Conduct regular account check-ins and Business Reviews to track progress and align on next steps
• Coordinate with internal teams to execute adoption and success plans, acting as a customer advocate

Required Qualifications

• 1-3 years of experience in a customer-facing role such as Customer Success or Support
• Interest in developing enterprise-level customer management and adoption skills
• Strong organizational skills and ability to manage projects
• Comfort in translating customer needs into structured plans
• Experience in SaaS or technology-enabled services is a plus