Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Adobe Practice).

Key Responsibilities

• Manage client relationships and ensure value realization through effective communication and stakeholder engagement
• Develop and implement comprehensive Value Realization programs, including success metrics and measurement frameworks
• Produce necessary documentation and reports to track progress and advocate for client success

Required Qualifications

• 2-4 years of experience in Customer Success or Account Management in consulting or agency settings
• Experience with Value Realization methodologies and ROI measurement
• Ability to conduct client workshops to define success criteria and value metrics
• Client relationship management and stakeholder engagement experience
• Basic understanding of business case development and consulting delivery methodologies