Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders within client accounts
• Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals and driving retention strategies
• Identify and execute on opportunities for upselling and cross-selling across existing client portfolios

Required Qualifications

• 2-4 years of experience in customer success, account management, or client-facing sales roles in a SaaS B2B environment
• Demonstrated ability to build long-lasting relationships with clients and provide value-added solutions
• Experience in identifying upsell and cross-sell opportunities to drive revenue growth
• Ability to communicate effectively across all levels of an organization
• Proven ability to thrive in a dynamic environment while managing multiple priorities