Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to coach practice owners in maximizing their growth potential using the company's platform.

Key Responsibilities

• Coach practice owners on utilizing the platform for sustainable growth beyond initial reactivation
• Monitor customer engagement and proactively address disengagement signals to improve retention
• Utilize a structured onboarding playbook to ensure customers understand and adopt all features of the platform

Required Qualifications

• Experience in a physical therapy or chiropractic setting
• Proven ability to coach and mentor clients effectively
• Familiarity with customer success metrics and health scoring
• Experience with CRM tools, preferably HubSpot
• Ability to adapt to evolving product features and integrations