Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II - EMEA.

Key Responsibilities

• Support the customer journey phases including onboarding, adoption, business reviews, and renewals
• Translate customer technical needs to internal teams and provide feedback for product enhancements
• Develop account plans and strategies to increase platform usage and manage customer health metrics

Required Qualifications

• 5+ years of experience in technical account management, customer success, or post-sales roles in technology
• Proficiency in German is highly desirable
• Experience with SaaS solutions for technical teams
• Ability to uncover problems and translate technical requirements to internal teams
• Knowledge of APIs and their functionalities