Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee relationships with enterprise customers and enhance their experience with the platform.

Key Responsibilities

• Manage customer expectations and maintain detailed documentation of account activities
• Build success plans with measurable outcomes and identify risks of churn early
• Facilitate communication and support for customer issue escalations until resolution

Required Qualifications

• 3-5 years of experience in customer success management or related roles in B2B SaaS
• Proven track record of managing enterprise-level accounts and achieving renewal targets
• Experience with customer analytics platforms, preferably Gainsight
• Strong organizational skills with the ability to multitask and prioritize effectively
• Demonstrated ability to drive customer success and adoption of technology