Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who oversees relationships with key customers and ensures their satisfaction.

Key Responsibilities

• Promote services and develop strategies to increase client engagement
• Establish and manage revenue and SIM forecasts for clients
• Resolve customer issues and maintain communication between clients and internal teams

Key Qualifications

• Previous experience as a key account manager in a Telecom or technical SaaS environment
• BSc/BA in Business Administration, Sales, or relevant fields
• Experience in Sales and providing customer-focused solutions
• Fluent in Spanish and English
• Experience in leading Customer Experience transformation or Customer Success programs