Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager III, Enterprise.

Key Responsibilities

• Act as a trusted advisor and primary contact for top customers, including OE Retail and Aftermarket accounts
• Define and create a new customer journey for eCommerce solutions while analyzing data to identify sales growth opportunities
• Ensure customer satisfaction by monitoring product usage and liaising between customers and internal teams

Required Qualifications

• 5+ years of account management experience in a SaaS e-commerce technology company
• Experience advising on digital marketing fundamentals such as SEO, SEM/PPC, and email marketing
• Proficient in Excel for data analysis
• Familiarity with eCommerce platforms like Shopify, WooCommerce, Magento, and BigCommerce
• Bachelor's degree is heavily preferred