Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to build strong relationships with clients and drive product engagement.

Key Responsibilities

• Build trusted relationships with named accounts to ensure achievement of talent and business objectives
• Monitor product adoption and provide industry knowledge to enhance customer engagement
• Collaborate with internal teams to deliver exceptional customer experiences and identify growth opportunities

Required Qualifications

• 3 to 5 years of customer-facing experience, preferably in B2B SaaS or HR
• At least 2 years of experience in enterprise account or relationship management
• Proven track record of overachieving goals and targets in the last 2 out of 3 years
• Ability to work independently and thrive in a remote, fast-growth environment
• Understanding of value-based sales and experience in account planning and forecasting