Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build strong executive-level relationships to enhance product adoption and customer sentiment
• Analyze product usage data to recommend features that improve customer experience
• Develop customer strategies and success playbooks while monitoring outcomes

Required Qualifications

• 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
• 3+ years of experience conducting Quarterly Business Reviews (QBRs)
• Experience working cross-functionally with engineering, product, sales, and marketing teams
• Bachelor's degree or equivalent experience
• Recruiting, ATS, and/or HR Technology experience is a bonus