Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Mid-Market.

Key Responsibilities

• Ensure at least 90 percent product adoption among assigned mid-level schools and districts through onboarding and training
• Achieve a contract renewal rate of 90 percent or higher and maintain a quarterly churn rate below 5 percent
• Drive a Net Revenue Retention (NRR) rate of at least 110 percent annually by identifying expansion opportunities

Required Qualifications

• Proven track record in a customer-facing role such as customer success or account management within the Mid-Market segment
• Direct experience working in education as a teacher or within an EdTech company is strongly preferred
• Ability to influence decision-making at the leadership level
• Strong commitment to achieving success and exceeding targets
• Experience in monitoring and triaging underperforming accounts