Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure strategic customers achieve their desired outcomes with the company's solutions.

Key Responsibilities

• Establish trusted relationships with customers and drive the value of solutions and services
• Assist customers with best practices and create resources to enhance effectiveness
• Monitor customer performance and manage account escalations while identifying upsell opportunities

Required Qualifications

• Extensive experience in customer-facing technical sales or delivery roles, preferably in clinical diagnostics or life sciences
• Strong relationship-building skills with both customers and internal partners
• Familiarity with outcome-based approaches to customer objectives
• Ability to manage and prioritize diverse account needs effectively
• Scientific background in genomics is preferable, with clinical laboratory experience being a plus