Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee key accounts and drive customer success.

Key Responsibilities

• Manage customer success cycles, ensuring adoption and health of key accounts
• Analyze customer data to provide recommendations that drive ROI
• Collaborate with cross-functional teams to deliver quality outcomes for customers

Required Qualifications

• 4-5 years of software/B2B customer success management experience
• Experience managing complex portfolios of customers with 100+ locations
• Ability to present to C-Suite executives and develop training programs
• BA/BS degree required
• Familiarity with software tools such as Salesforce and Notion