Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Analytics Focus.

Key Responsibilities

• Review large amounts of customer usage data to identify trends and opportunities for growth
• Anticipate at-risk clients by building health scores and alert systems
• Develop automated playbooks to help self-serve customers grow their usage

Required Qualifications

• Experience in Customer Service, Account Management, Project Management, or equivalent
• Proficiency with CRM systems and data tools, preferably Hubspot Workflows
• Experience deploying technology or support services, ideally with AI tools
• Ability to communicate effectively with both technical and business-oriented roles
• Strong analytical skills to leverage data for customer outcomes