Customer Success Manager

Job Summary

A company is looking for a Manager, Growth Customer Success to lead and evolve their customer success strategy for a growing portfolio of customers.

Key Responsibilities

• Lead and develop a high-impact team of Customer Success Managers and Renewal Managers
• Execute a scaled customer success strategy, optimizing digital journeys and engagement programs
• Own retention and renewal performance while identifying expansion and cross-sell opportunities

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or Renewals, with 2+ years in a leadership role
• Experience with pooled, digital-first customer success models
• Proven track record in retention, renewal, and expansion outcomes
• Analytical mindset to utilize customer and product data for execution
• Experience with CRM and CS platforms such as Salesforce and Zendesk