Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success to lead customer engagement and retention efforts.

Key Responsibilities

• Reduce customer churn through proactive monitoring and tailored retention strategies
• Increase customer lifetime value by fostering relationships and identifying upselling opportunities
• Improve customer experience by addressing needs and ensuring seamless platform interactions

Required Qualifications

• 5+ years of experience in customer retention, customer success, or account management, preferably in SaaS or restaurant technology
• Experience managing a customer-facing team with a focus on performance and team growth
• 2-3 years in software sales with a strong understanding of objection handling
• Strong analytical skills to interpret customer data and develop retention strategies
• Ability to demonstrate using AI to drive business efficiency, with familiarity in SaaS platforms or restaurant tech preferred