Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to maximize digital implementation and retention of digital solutions.

Key Responsibilities:

• Reconfirm and retain current customers while expanding digital usage
• Assist faculty in implementing and integrating digital solutions
• Collaborate with sales/account managers to develop retention strategies and drive account expansions

Required Qualifications:

• Undergraduate degree
• 2-4 years of relevant work experience in a similar function
• Previous customer service or tech product support exposure
• Able to lead effective presentations to various audiences
• Strong ability to train and implement digital solutions