Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage and expand a portfolio of customers to maintain revenue
• Build strong relationships with customers and serve as their main contact
• Collaborate with internal teams to identify growth opportunities for customers

Required Qualifications

• 3+ years of Customer Success experience in a B2B SaaS environment
• Proven track record of driving account expansion in medium to large accounts
• Experience in customer success planning and relationship management
• Familiarity with Salesforce.com and similar software platforms
• Experience in quality, healthcare, or life sciences industries is preferred