Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - US.

Key Responsibilities

• Own customer onboarding and success for a portfolio of US-based clients, ensuring smooth activation and adoption
• Build strong stakeholder relationships across technical, security, and executive levels
• Identify and qualify upsell/expansion opportunities and collaborate with Sales for execution

Required Qualifications

• 5+ years in a Customer Success or Technical Account Management role at a B2B SaaS or cybersecurity company
• Experience supporting technical customers in a consultative role, ideally in Web3 or cloud security
• Strong ability to map customer needs to product capabilities and articulate value
• Demonstrated ability to identify commercial signals and coordinate with Sales for expansion execution
• Strong knowledge of Web3 and DeFi