Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support customers in adopting and utilizing AI-powered legal technology platforms.

Key Responsibilities

• Manage relationships with a portfolio of customers using SaaS products
• Guide customers through onboarding, adoption, and expansion of AI-driven legal technology
• Train end users on new features and workflows, and communicate product updates

Required Qualifications

• Experience in a SaaS, legal tech, or eDiscovery environment
• Ability to teach users and simplify complex technology
• Comfortable working with various stakeholders, including executive decision makers
• Ability to thrive in evolving environments
• Customer-first mindset