Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success (Mid-Market).

Key Responsibilities:

• Lead, coach, and develop a team of Mid-Market Customer Success Managers
• Drive customer value realization and renewal readiness across the mid-market portfolio
• Act as an escalation point for complex or at-risk mid-market accounts

Qualifications and Experience Required:

• 6+ years of experience in Customer Success, account management, consulting, or a related customer-facing role
• 3+ years of people management experience leading customer-facing teams
• Proven ability to manage scaled customer portfolios while maintaining strong customer relationships
• Demonstrated success driving retention and customer outcomes through structured success practices
• Familiarity with Salesforce and Customer Success tooling