Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the main point of contact for approximately 100 customer accounts, managing relationships and ensuring satisfaction
• Guide customers to maximize their use of the platform, creating value plans and addressing inquiries or issues proactively
• Monitor account health, mitigate churn risks, and facilitate resolutions through effective communication and collaboration with internal teams

Required Qualifications

• 2+ years in customer-facing roles, customer success/account management, or sales experience preferred
• Customer value, ROI, and business outcome-driven mindset
• Experience in product training and comfortable with re-selling the service to customers
• Self-motivated and able to work effectively in a remote setting
• Project management skills and experience are a plus