Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead a Customer Success team to enhance customer retention and expand service offerings by meeting operational metrics
• Coach and develop Customer Success Managers to effectively support customers and partners
• Act as the primary escalation point for client issues and ensure proper assignment of team members to new customers

Required Qualifications

• Bachelor's degree from an accredited college or university or relevant experience - Preferred
• 5+ years of leadership experience in a client success sales and/or service environment
• Proven ability to build valuable business relationships with customers across complex organizations
• Experience in customer service and relationship management - Preferred
• Knowledge of operational data and compliance testing - Preferred