Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Leverage communication technologies to drive customer onboarding, adoption, and expansion
• Design and execute messaging campaigns to support retention and expansion outcomes
• Engage customers through feedback sessions to identify risks and uncover expansion opportunities

Required Qualifications

• Minimum of 2 years of experience in account management or a customer-facing role
• Experience with Customer Success methodologies, including managing expansion and renewal cycles
• Familiarity with digital customer engagement platforms such as Gainsight
• Working knowledge of data center operations, including networking and storage solutions
• Technical certifications, college degree, or equivalent experience in data management or SaaS