Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Mid-Market Accounts.

Key Responsibilities

• Serve as the primary point of contact for assigned Mid-Market customer accounts, ensuring a positive customer experience
• Develop and execute strategic plans for customer journeys, focusing on retention and satisfaction
• Field customer inquiries and resolve issues by collaborating with internal teams for timely solutions

Required Qualifications

• 2+ years of experience in a customer success role
• Experience managing a book of business over $2M in annual revenue
• Strong understanding of the corporate business world, with SaaS experience preferred
• Proficiency in MS Office and Salesforce.com
• Experience working with cross-functional teams