Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own customer retention and maintain Net Retention Revenue on assigned accounts
• Manage an assigned book of business and collaborate across departments to provide exceptional customer service
• Source expansion opportunities and drive customer value through successful onboarding and consultations

Required Qualifications

• At least 5 years of experience in a customer-facing role at a SaaS company
• Familiarity with retention and expansion playbooks
• Ability to work in a high-volume environment
• Positive attitude and a high degree of commitment and resilience
• Bonus: Familiarity with Shopify, Klaviyo, or Google Shopping