Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - German Speaking.

Key Responsibilities

• Act as a strategic advisor to customers, guiding them on best practices and technology strategies
• Collect customer feedback and communicate insights to internal teams to improve products and services
• Manage critical customer issues, develop account plans, and lead executive business reviews

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or similar roles
• Fluent in German
• Strong understanding of database, cloud, and infrastructure technology
• Ability to work autonomously and take ownership of customer portfolios
• Experience in leading teams and mentoring new members