Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - German Speaking.

Key Responsibilities

• Act as a strategic advisor to customers, providing guidance on best practices and technology strategy
• Collect customer feedback to inform internal teams and help develop innovative solutions
• Manage critical customer issues and build account plans to drive growth and mitigate risks

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or a similar role
• Fluent in German
• Technical background or aptitude for understanding database and cloud technologies
• Ability to work autonomously and make key decisions for customer outcomes
• Experience in building processes or practices to enhance customer service