Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - German Speaking.

Key Responsibilities

• Act as a strategic advisor to customers, providing guidance on best practices and technology strategy
• Collect customer feedback and communicate insights to internal teams to enhance product offerings
• Manage critical customer issues and develop account plans to mitigate risk and drive growth

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or Client Services
• Fluent in German
• Background in technology with an aptitude for learning about databases and cloud solutions
• Experience in leading cross-functional collaboration with sales and technical teams
• Prior exposure to database, cloud, and infrastructure technology is a plus